Inbound Calls
Convert inbound demand into appointments and revenue with consistent call answering,
qualification, routing, and CRM updates
- Script and SOP-based call handling
- CRM notes and dispositions
- Call recordings and QA scoring
- Daily and weekly reporting
- Lead intake and qualification
- Appointment scheduling / rescheduling
- After-hours answering
- Routing and escalation
- Customer support and ticket creation (if applicable)
- Service level and ASA
- Abandonment rate
- AHT (average handle time)
- Conversion rate to appointment/transfer
- QA score
